Shipping Policy

Shipping Policy

We at Solid Step are committed to providing you with a smooth and reliable shipping experience. All our footwear is carefully checked for quality before being shipped from our international fulfillment center to ensure they meet our high standards. Once your order is placed, you will receive a confirmation email with tracking information so you can follow your purchase every step of the way.

Shipping Time

At Solid Step, we strive to provide you with timely and efficient shipping services to ensure your orders reach you as soon as possible. Please read our Shipping Policy for detailed information on shipping times and delivery.

Orders Processing

All orders will be processed within 1 business day from the date of purchase. Once your order has been processed and prepared for shipment, you will receive an email confirmation with tracking information.

Shipping Information

We offer shipping to various locations worldwide. Shipping times may vary depending on your location. Below are estimated shipping times for different regions:

  • USA-CANADA: Expected delivery time is 7-10 business days from the dispatch date.
  • Europe: Estimated delivery time is 7-10 business days from the dispatch date.
  • Australia: Anticipated delivery time is 7-14 business days from the dispatch date.
  • Rest of the World: Expected delivery time is 10-20 business days from the dispatch date.

Please note that these shipping times are approximate and may vary due to factors beyond our control, including customs clearance, local postal services, and exceptional circumstances. We recommend tracking your order for the most accurate delivery updates.

Order Tracking

Once your order has been shipped, you will receive a tracking number that allows you to monitor the progress of your delivery. To track your order, visit our website and use the tracking number provided in your shipping confirmation email.

Shipping Charges

Shipping charges will vary depending on your location and the shipping method you choose at checkout. The shipping cost will be displayed during the checkout process, and you can select your preferred shipping option.

Customs and Import Duties

Please be aware that customs and import duties may apply to international shipments. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Customs policies vary from country to country, so we recommend checking with your local customs office for specific information.

Delivery Address

Please ensure that your delivery address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to make any changes to your shipping address, please contact us as soon as possible.

Delayed Shipments

While we make every effort to ensure your order arrives in a timely manner, occasionally, shipments may be delayed or lost in transit. Please note that during periods of high demand, your package may experience a slight delay, and the maximum delivery time may take up to 20 days. We appreciate your understanding that we strive to provide the best service possible within our control.

If you believe your order is delayed or lost, please contact us, and we will assist you in resolving the issue.

Thank you for choosing Solid Step. We appreciate your business and are committed to delivering your orders to your satisfaction. If you have any questions or need further assistance, please do not hesitate to contact us.